Effective Date: 21 August 2026

Last Updated: 21 August 2026

At TotalServe Solutions, we are committed to protecting personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, store and disclose personal information when approved schools, school canteens, tuck shops, food-service organisations and other business customers use our services or website.

Please read this policy carefully to understand how we handle your information.

1. Information We Collect

We collect personal information reasonably necessary to operate our business and provide our services, which may include:

Personal Information

Name, address, phone number, email address, and company name.

Order Information

Details of food orders, delivery addresses, payment methods, and transaction history.

Payment and Billing Information

We collect billing details, invoice information, payment status and transaction records necessary to manage customer accounts and process payments.

Technical Data

IP address, browser type, operating system, and usage patterns on our website or online ordering platform.

Student and Health Information

TotalServe Solutions does not require or intentionally collect individual students’ personal, medical, dietary or allergy information. Customers are responsible for reviewing product ingredients and allergen information before supplying or serving products.

Information Received From Other Sources

We may receive business contact information, account details or delivery contact details from a school, employer, authorised representative or other organisation involved in establishing or managing a customer account. Where personal information is collected from someone other than the individual concerned, we will take reasonable steps to provide any notification required under the Privacy Act 2020, unless an applicable exception applies.

2. How We Use Your Information

We use the personal information we collect for various purposes, including:

Order Fulfilment

To process and deliver food orders, manage payments, and communicate with you regarding orders and deliveries.

Customer Support

To provide customer service, respond to enquiries, and address complaints.

Marketing and Promotions

Where permitted by law, we may send information about products, promotions or service updates. Recipients may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us directly.

Compliance and Legal Obligations

To comply with food safety regulations, legal requirements, and industry standards.

Improvement of Services

To analyse and improve our website, food distribution processes, and overall customer experience.

Credit Assessment

To establish, administer and manage customer accounts, assess creditworthiness, recover outstanding debts and enforce our contractual rights where necessary.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following situations:

Service Providers

We may share relevant personal information with service providers that assist with website hosting, customer accounts, payment processing, delivery, accounting, communications or information technology. Information is shared only where reasonably necessary for those services and subject to appropriate privacy and security protections.

Legal Requirements

We may disclose your personal information where required by law or in response to valid requests from public authorities, including food safety inspections, legal notices or court orders.

Business Transfers

If TotalServe Solutions undergoes a sale, merger or business restructure, relevant personal information may be transferred as part of that transaction, subject to applicable privacy requirements and only where reasonably necessary.

Debt Recovery

Where an account becomes overdue, we may disclose relevant customer, account or contact information to authorised customer representatives, relevant school administration personnel, debt collection agencies, legal advisers or credit reporting organisations where reasonably necessary and permitted by law.

4. Information Security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse or disclosure. These measures may include secure website connections, appropriate access controls, account authentication and the use of reputable hosting or service providers.

Access to personal information is limited to people who reasonably require it to manage customer accounts, orders, deliveries or business operations.

While we take reasonable precautions, no online system or method of electronic storage can be guaranteed completely secure.

If a privacy breach occurs, TotalServe Solutions will assess the circumstances and notify the Office of the Privacy Commissioner and affected individuals where required by the Privacy Act 2020.

5. Your Rights

Under the Privacy Act 2020, you may request access to or correction of personal information we hold about you and make other privacy-related requests as described below.

Access to Information

You can request a copy of the personal information we hold about you.

Correction of Information

You can request corrections to any inaccurate or incomplete personal information.

Deletion of Information

You may ask us to delete personal information that is no longer required. We will consider your request in accordance with the Privacy Act 2020 and any legal, tax, accounting or contractual obligations requiring us to retain certain records.

Opt-Out of Marketing

You can opt out of receiving promotional emails or marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse usage patterns. Cookies may be used for:

Session Management

To keep you logged in while you place orders.

Analytics

To understand how users interact with our website and improve its functionality.

You can adjust your browser settings to block cookies or notify you when cookies are being used. However, blocking cookies may affect your ability to use certain features on our website.

7. Information Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, tax, or regulatory requirements. When personal information is no longer needed, it will be securely deleted or anonymised.

8. Children’s Privacy

Our services are provided to approved schools, school canteens, tuck shops, food-service organisations and other business customers. We do not provide services directly to children and do not require or intentionally collect personal information relating to individual students. Customers must not provide individual students’ personal, medical, dietary or allergy information through our website or ordering systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or operational requirements. Any changes will be published on this page and will take effect immediately unless otherwise stated. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

10. Your Choices

You may choose not to provide certain information, however this may affect our ability to supply goods, establish a credit account or provide customer support.

11. Where Your Information Is Stored

Personal information may be stored or processed using secure cloud-based or technology service providers located in New Zealand or overseas. Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure that appropriate privacy protections apply, as required by the Privacy Act 2020.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

TotalServe Solutions

Privacy Officer: Ray Vaega

Privacy enquiries, access requests, correction requests and complaints can be sent to admin@totalservesolutions.co.nz.

Website: https://www.totalservesolutions.co.nz

Phone: +64 21 199 2525

This Privacy Policy should be read together with our Terms of Service.