At TotalServe Solutions, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you engage with our food distribution services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be indicated by updating the “last updated” date at the bottom of this page. Unless otherwise stated, changes will take effect immediately when posted on our website.

Your continued use of our services following the posting of any amendments signifies your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We collect various types of personal data, including but not limited to:

Personal Identification Information: Name, address, phone number, email address, and company name.

Order Information: Details of food orders, delivery addresses, payment methods, and transaction history.

Payment Information: Credit or debit card details, billing address, and other financial information necessary to process payments.

Technical Data: IP address, browser type, operating system, and usage patterns on our website or app.

Health and Safety Information (if applicable): In certain cases, such as for food safety, we may collect information related to food allergies or dietary preferences with your explicit consent.

2. How We Use Your Information

We use the personal data we collect for various purposes, including:

Order Fulfilment: To process and deliver food orders, manage payments, and communicate with you regarding orders and deliveries.

Customer Support: To provide customer service, respond to enquiries, and address complaints.

Marketing and Promotions: With your consent, we may send you marketing communications about our products, promotions, and special offers.

Compliance and Legal Obligations: To comply with food safety regulations, legal requirements, and industry standards.

Improvement of Services: To analyse and improve our website, food distribution processes, and overall customer experience.

3. Sharing of Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your data in the following situations:

Service Providers: We may share your data with third-party service providers, such as payment processors, delivery services, or IT infrastructure providers. These providers have access to your data only to perform services on our behalf and are bound by strict confidentiality agreements.

Legal Requirements: We may disclose your personal information if required by law or in response to valid requests from public authorities (e.g., food safety inspections, subpoenas, or court orders).

Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of the business transaction.

4. Data Security

We take data security seriously and implement various measures to protect your personal information, including:

Encryption: Personal and payment data are encrypted during transmission using Secure Sockets Layer (SSL) technology.

Access Control: Only authorised personnel have access to personal data, and all employees undergo data protection training.

Regular Audits: We conduct regular security assessments to ensure data protection.

Despite our efforts, no data transmission over the Internet or storage system is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

Under the Privacy Act, you have the right to access your personal information that we hold:

Access to Data: You can request a copy of the personal data we hold about you.

Correction of Data: You can request corrections to any inaccurate or incomplete data.

Data Deletion: You may request the deletion of your personal data, except where retention is required by law (e.g., food safety regulations).

Opt-Out of Marketing: You can opt out of receiving promotional emails or marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse usage patterns. Cookies may be used for:

Session Management: To keep you logged in while you place orders.

Analytics: To understand how users interact with our website and improve its functionality.

Marketing: To offer personalised ads and promotions based on your browsing habits.

You can adjust your browser settings to block cookies or notify you when cookies are being used. However, blocking cookies may affect your ability to use certain features on our website.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, tax, or regulatory requirements. When personal data is no longer needed, it will be securely deleted or anonymised.

8. Children’s Privacy

Our services are not directed at children under the age of 15, and we do not knowingly collect personal information from children. If we become aware that a child’s personal data has been collected without proper consent, we will take steps to delete such data.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

TotalServe Solutions

Email: admin@totalservesolutions.co.nz

Policy last updated 25/09/2024