Effective Date: 20 June 2026

At TotalServe Solutions, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you engage with our food distribution services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be indicated by updating the “last updated” date at the bottom of this page. Unless otherwise stated, changes will take effect immediately when posted on our website.

Your continued use of our services following the posting of any amendments signifies your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We collect various types of personal data, including but not limited to:

Personal Identification Information

Name, address, phone number, email address, and company name.

Order Information

Details of food orders, delivery addresses, payment methods, and transaction history.

Payment Information

Credit or debit card details, billing address, and other financial information necessary to process payments.

Technical Data

IP address, browser type, operating system, and usage patterns on our website or online ordering platform.

Health and Safety Information (if applicable)

Where necessary to fulfil food orders, we may collect dietary or allergy information provided by the Customer to help meet food safety requirements.

2. How We Use Your Information

We use the personal data we collect for various purposes, including:

Order Fulfilment

To process and deliver food orders, manage payments, and communicate with you regarding orders and deliveries.

Customer Support

To provide customer service, respond to enquiries, and address complaints.

Marketing and Promotions

With your consent, we may send you marketing communications about our products, promotions, and special offers.

Compliance and Legal Obligations

To comply with food safety regulations, legal requirements, and industry standards.

Improvement of Services

To analyse and improve our website, food distribution processes, and overall customer experience.

Credit Assessment

To establish, administer and manage customer accounts, assess creditworthiness, recover outstanding debts and enforce our contractual rights where necessary.

3. Sharing of Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your data in the following situations:

Service Providers

We may share your data with third-party service providers, such as payment processors, delivery services, or IT infrastructure providers. These providers have access to your data only to perform services on our behalf and are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your personal information if required by law or in response to valid requests from public authorities (e.g., food safety inspections, subpoenas, or court orders).

Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of the business transaction.

Debt Recovery

Where payment obligations are not met, we may disclose relevant personal and business information to debt collection agencies, legal advisers or credit reporting organisations (where permitted by law) for the purpose of recovering outstanding amounts.

Where reasonably necessary to recover outstanding amounts or enforce our contractual rights, we may also disclose relevant information to the Customer's authorised representatives, school administration, governing board, or project managers.

4. Data Security

We take data security seriously and implement various measures to protect your personal information, including:

Encryption

Personal and payment data are encrypted during transmission using Secure Sockets Layer (SSL) technology.

Access Control

Access to personal information is limited to authorised personnel who require it to perform their duties.

Regular Audits

We conduct regular security assessments to ensure data protection.

Despite our efforts, no data transmission over the Internet or storage system is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

Under the Privacy Act 2020 (New Zealand), you have the right to access your personal information that we hold:

Access to Data

You can request a copy of the personal data we hold about you.

Correction of Data

You can request corrections to any inaccurate or incomplete data.

Data Deletion

You may request that we delete personal information where it is no longer required or where we are not legally required to retain it. We will consider all such requests in accordance with the Privacy Act 2020 and our legal obligations.

Opt-Out of Marketing

You can opt out of receiving promotional emails or marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse usage patterns. Cookies may be used for:

Session Management

To keep you logged in while you place orders.

Analytics

To understand how users interact with our website and improve its functionality.

You can adjust your browser settings to block cookies or notify you when cookies are being used. However, blocking cookies may affect your ability to use certain features on our website.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, tax, or regulatory requirements. When personal data is no longer needed, it will be securely deleted or anonymised.

8. Children’s Privacy

Our services are provided to schools and other educational institutions rather than directly to students. We do not knowingly collect personal information directly from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or operational requirements. Any changes will be published on this page and will take effect immediately unless otherwise stated. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

10. Your Choices

You may choose not to provide certain information, however this may affect our ability to supply goods, establish a credit account or provide customer support.

11. Where Your Information Is Stored

Personal information may be stored electronically using secure cloud-based service providers located in New Zealand or overseas. Where information is stored outside New Zealand, we take reasonable steps to ensure it receives comparable privacy protection.

We take reasonable steps to ensure that any overseas service providers handling your personal information maintain standards comparable to those required under the Privacy Act 2020 (New Zealand).

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

TotalServe Solutions

Website:

https://www.totalservesolutions.co.nz

Email:

admin@totalservesolutions.co.nz

Phone:

+64 21 199 2525

This Privacy Policy should be read together with our Terms of Service.

Last Updated: 20 June 2026