Effective Date: 21 August 2026

Last Updated: 21 August 2026

These Terms and Conditions govern the food supply and distribution services (“Services”) provided by TotalServe Solutions (“we”, “us” or “our”) to approved schools, school canteens, tuck shops, food-service organisations and other approved business customers (“Customer”, “you” or “your”). By using our Services, you agree to these Terms.

1. Services Provided

TotalServe Solutions supplies and distributes packaged food products, snacks, beverages, frozen products and other food-service items to approved schools, school canteens, tuck shops and business customers. Services may be subject to individual account arrangements, accepted orders or written supply agreements.

2. Eligibility

Our Services are available to approved schools, school canteens, tuck shops, food-service organisations and other business customers accepted by TotalServe Solutions. By opening an account, placing an order or accepting these Terms, you confirm that you are legally authorised to act on behalf of the relevant school, organisation or business.

3. Orders and Delivery

3.1 Placing Orders

All orders must be placed in accordance with the procedures set out on our website, service platform, or via written agreement. Orders should specify product details, quantities, delivery instructions and any relevant product or delivery requirements. Customers must not provide individual students’ personal, medical or allergy information when placing orders.

TotalServe Solutions reserves the right to accept, decline or cancel any order at its reasonable discretion, including where products are unavailable, payment terms have not been met, pricing errors have occurred, or the Customer's account is on hold.

The Customer agrees that invoices, statements, notices and other communications may be provided electronically.

3.2 Delivery of Food Products

Deliveries will be made to the specified location within the agreed-upon delivery window. Customers are responsible for ensuring a suitable receiving location and storage facilities for the food.

We are not liable for delays caused by events outside our control, such as extreme weather conditions, natural disasters, or transportation disruptions.

Delivery will be deemed complete once goods have been unloaded at the nominated delivery location and acknowledged by the Customer or the Customer's representative.

4. Product Standards and Safety

4.1 Allergies and Dietary Restrictions

Customers are responsible for reviewing product ingredients, nutritional information and allergen declarations before supplying or serving products. TotalServe Solutions does not collect or maintain individual student allergy, dietary or medical information. Customers must ensure that products are suitable for their intended consumers.

4.2 Product Quality

TotalServe Solutions takes reasonable steps to ensure products supplied meet applicable quality and food safety requirements. Customers must inspect products upon delivery and report any concerns regarding quality, damage or incorrect items in writing within 24 hours of delivery, except where otherwise required by law.

4.3 Best Before and Use By Dates

TotalServe Solutions supplies products with remaining shelf life considered reasonable and appropriate for commercial distribution. Best Before and Use By dates are determined by the manufacturer and may vary between products and deliveries.

Customers are responsible for inspecting Best Before and Use By dates upon delivery and managing stock using appropriate stock rotation practices.

Unless otherwise agreed in writing, products supplied with commercially reasonable remaining shelf life will not be accepted for return or credit solely on the basis of their Best Before date.

Any concerns regarding shelf life or date coding must be reported in writing within 24 hours of delivery.

4.4 Nutritional Information and Allergens

While TotalServe Solutions makes reasonable efforts to provide accurate product descriptions, nutritional information and allergen information where available, manufacturers may change product ingredients, formulations, packaging, nutritional content or allergen declarations without prior notice.

Customers are responsible for checking the product packaging, ingredient list and allergen declarations upon receipt before supplying or serving products to students or other consumers.

TotalServe Solutions accepts no liability for any loss, damage or adverse reaction resulting from reliance on outdated or inaccurate product information supplied by a manufacturer, except where required by applicable law.

4.5 Product Availability

All products are subject to availability. If an ordered product becomes unavailable, TotalServe Solutions may offer a comparable substitute of equal or greater value. Customer approval will be obtained before supplying any substitute that differs materially from the original product, including differences in brand, ingredients, allergens, dietary suitability, quantity or price. If a suitable substitute cannot be agreed, the unavailable item will be removed from the order and will not be charged.

5. Pricing and Payment

5.1 Pricing

Product prices are provided through our website, customer account, quotation or written agreement. Unless expressly stated otherwise, all product prices exclude GST, delivery charges and any applicable service fees.

There is no minimum order amount. However, an order with a subtotal below $300.00 excluding GST will incur a $25.00 service fee plus GST. The service fee is waived where the order subtotal is $300.00 or more excluding GST.

Applicable GST, delivery charges and service fees will be disclosed before the order is submitted or confirmed or, for account-based orders, communicated to the Customer before delivery.

5.2 Payment Terms

We reserve the right to require full or partial payment prior to dispatch where a Customer does not have an approved credit account or where we reasonably consider there is a credit risk.

Payment is due within 20 days of the invoice date unless otherwise specified in the agreement.

Overdue accounts may incur a one-off late-payment administration fee of $25.00. Interest may also be charged on the overdue balance at a rate of 1.5% per month, calculated daily from the payment due date until payment is received in full.

All goods remain the property of TotalServe Solutions until paid in full. The Customer grants TotalServe Solutions a security interest in all goods supplied until payment has been received in full under the Personal Property Securities Act 1999 (New Zealand).

The Customer agrees to do all things reasonably required to enable TotalServe Solutions to register and maintain that security interest.

We reserve the right to suspend deliveries, place the Customer's account on stop credit, reduce or withdraw credit limits, or cancel future orders where payment terms are not met.

If there are two or more instances of late payment within any 12 month period, we may, at our sole discretion, change payment terms to Cash Before Delivery.

5.3 Credit Accounts

Credit facilities are granted at the sole discretion of TotalServe Solutions.

We may reasonably reduce, suspend or withdraw credit facilities where payment terms are not met, the Customer’s financial circumstances change, or we identify a genuine credit or account risk. Where practical, we will notify the Customer before changes take effect.

5.4 Debt Recovery

If an account remains unpaid after the due date, TotalServe Solutions may issue a payment reminder and, where the amount remains outstanding, refer the debt to a debt collection agency or solicitor. The Customer may be required to pay reasonable costs properly incurred in recovering the overdue amount, including collection agency fees, legal expenses and court costs, to the extent permitted by law.

6. Customer Responsibilities

6.1 Storage and Handling

Customers are responsible for ensuring that all delivered food products are stored and handled in accordance with applicable food safety requirements.

6.2 Record Keeping

Customers are responsible for maintaining any records necessary to meet their food safety, storage and handling obligations. TotalServe Solutions does not require or retain individual student allergy, dietary or medical records.

6.3 Acceptance of Deliveries

The Customer must inspect all deliveries upon receipt. Any shortages, damaged goods, incorrect items or quality concerns must be reported in writing within 24 hours of delivery. Deliveries will be deemed accepted after this period, except where otherwise required by law.

6.4 Risk

Risk in all goods passes to the Customer immediately upon delivery, regardless of whether ownership has transferred. The Customer is responsible for the proper storage, handling and use of all goods once delivery has been completed.

6.5 Returns

Returns will only be accepted with prior written approval from TotalServe Solutions.

Perishable food products cannot be returned unless they are defective, damaged upon delivery, incorrectly supplied, or otherwise required by law.

Products will not be accepted for return solely because the Customer did not use them before the Best Before or Use By date, provided they were supplied with commercially reasonable remaining shelf life.

Approved returns must be made in accordance with our instructions.

7. Cancellation or Termination of Services

Either party may terminate an ongoing supply agreement by providing four weeks’ written notice, unless a different notice period has been agreed in writing.

This notice period does not apply to individual orders, website accounts or customers without an ongoing supply agreement. Individual orders may be cancelled only with the prior approval of TotalServe Solutions and may not be cancelled after processing or dispatch.

Termination of an agreement or closure of an account does not remove the Customer’s obligation to pay outstanding invoices or amounts owed for products already ordered or supplied.

8. Liability

8.1 Limitation of Liability

We will not be liable for any indirect, incidental, or consequential damages arising from the use of our Services, including but not limited to damages for loss of profits, loss of data, or business interruption.

All claims relating to shortages, damaged goods, incorrect deliveries or product quality must be submitted in writing within 24 hours of delivery. Claims received after this period may not be accepted, except where otherwise required by law.

8.2 Product Liability

TotalServe Solutions will take reasonable steps to ensure products are supplied in accordance with applicable food safety requirements. Customers are responsible for proper storage, handling and use of products after delivery. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under New Zealand law.

9. Force Majeure

We are not responsible for any failure or delay caused by events beyond our reasonable control including, but not limited to, natural disasters, severe weather, pandemics, supplier shortages, transport disruptions, cyber incidents, labour shortages, government restrictions, war, industrial action or port delays.

10. Confidentiality and Privacy

10.1 Confidential Information

Both parties agree to keep non-public information regarding business practices, pricing and service arrangements confidential, except where disclosure is required by law or reasonably necessary to manage an overdue account. Where an account becomes overdue, TotalServe Solutions may communicate with authorised representatives of the Customer or relevant school administration personnel where reasonably necessary to manage or recover the outstanding amount, subject to applicable privacy obligations.

10.2 Privacy Policy

Our collection and use of personal information, including customer contact details, account information and delivery details, are governed by our Privacy Policy. TotalServe Solutions does not require or intentionally collect personal information relating to individual students. Our Privacy policy can be found here: https://www.totalservesolutions.co.nz/privacy-policy

By using our Services, you acknowledge the personal-information practices described in our Privacy Policy.

10.3 Intellectual Property

All original website content created by TotalServe Solutions, including written material, original graphics, website design and the TotalServe Solutions name and logo, remains the property of TotalServe Solutions unless otherwise stated.

Product names, brand names, logos, packaging and other trademarks belonging to third parties remain the property of their respective owners. These materials are displayed solely to identify products supplied or distributed by TotalServe Solutions.

Customers may access and view website content for the purpose of browsing products, managing their accounts and placing orders. Website content must not be reproduced, republished or used commercially without permission from the relevant rights holder.

11. Dispute Resolution

The parties agree to first attempt to resolve any dispute through good faith discussions.

If a dispute cannot be resolved within 30 days, either party may pursue mediation or commence legal proceedings in accordance with New Zealand law.

Nothing in this clause prevents TotalServe Solutions from taking immediate action to recover unpaid debts or enforce its rights under these Terms.

12. Amendments to These Terms

TotalServe Solutions may update these Terms from time to time. Any changes will be published on our website with an updated effective date. Material changes affecting pricing, payment obligations or ongoing supply arrangements will be communicated to affected customers where reasonably practical. Continued use of our Services after the updated Terms take effect constitutes acceptance of those changes.

13. GST & Fulfilment Fees

13.1 GST Exclusive Prices

All prices displayed on this website, quoted via email, or listed in commercial price lists are strictly exclusive of Goods and Services Tax (GST) unless explicitly stated otherwise.

13.2 Liability for Tax and Charges

The Customer is responsible for paying the product price, applicable GST, any relevant service fee and the delivery charge disclosed for the order.

13.3 GST and Taxable Supply Information

GST will be calculated at the applicable New Zealand rate, currently 15%, and added to the total order value, including any applicable service and delivery fees. TotalServe Solutions will provide the taxable supply information required by Inland Revenue to support customers’ GST records and claims.

13.4 GST Rate Adjustments

GST will be applied at the rate required under New Zealand law at the time of supply. If the statutory GST rate changes, TotalServe Solutions may update its pricing calculations accordingly.

13.5 Service Fees and Thresholds

Orders below the value of $300.00 (excluding GST) will incur a standard Service Fee of $25.00 (+ GST). This fee covers the operational costs of labour, storage, and secure, specialised handling of goods. This $25.00 service fee is waived entirely for all orders with a product subtotal of $300.00 or more, excluding GST.

13.6 Delivery Charges and Fuel Adjustments

Delivery charges are calculated according to the delivery location and are additional to the product subtotal and any applicable service fee.

Standard delivery charges, excluding GST, are:

• South and East Auckland: $5.00

• West and Central Auckland: $6.96

• North Shore: $8.70

• Waikato region: $82.61

Delivery charges are not waived when an order qualifies for the $300 service-fee waiver.

Due to fluctuations in diesel prices, transport costs and supply-chain conditions, delivery charges may be adjusted from time to time. Any applicable adjustment will be disclosed to the Customer before the order is confirmed or communicated before delivery for account-based orders.

Delivery charges for locations outside these areas, or for deliveries requiring special handling, will be quoted separately.

14. Website

14.1 Errors

While we make every effort to ensure pricing and product information is accurate, we reserve the right to correct any pricing, product description or typographical errors prior to accepting an order.

14.2 Website Use

Customers are responsible for maintaining the confidentiality of their account login details and for all activity conducted under their account. TotalServe Solutions reserves the right to suspend or terminate access where unauthorised use, misuse or security concerns are identified. While reasonable efforts are made to maintain website availability, uninterrupted access cannot be guaranteed.

15. Entire Agreement

These Terms, together with any written quotation, credit application, service agreement or accepted order, constitute the entire agreement between the parties and supersede all prior discussions, representations and understandings relating to the Services.

16. Governing Law

These Terms are governed by the laws of New Zealand and the parties submit to the jurisdiction of the New Zealand courts.

17. Severability Clause

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

TotalServe Solutions

Website: www.totalservesolutions.co.nz

Email: admin@totalservesolutions.co.nz

Phone: +64 21 199 2525

These Terms of Service should be read together with our Privacy Policy.